Frequently Asked Questions

If you do not find the answer you are looking for please do not hesitate to contact us.

General

No, a membership is not required to order our meals. JFM membership gives you a discount that is cost saving if you order meals often.

Please check your SPAM folder and mark us as Not SPAM. You can also add our Email Address to Your Email Safe Senders List, Address Book or Contact List.

If you plan on freezing your meals, please do so immediately. When you plan on eating them, remove from the freezer and place in the refrigerator the night before to enjoy the next day.

Please freeze your meals within 5 days if you do not eat them. When you plan on eating them, remove from the freezer and place in the refrigerator the night before to enjoy the next day. You can reheat them using your preference of microwave or oven.

All of our product pages display the nutritional information for the meals. This information updates based upon your selections. We use CalorieKing to calculate the nutritional information.

Our order cutoff time is midnight of the day before your desired pickup day. Orders placed, unless noted for a different date in order notes, will be delivered according to the pick up schedule below on the next upcoming delivery day for your chosen location.  An email notification will be sent as soon as your order is ready for pickup. Orders that are scheduled for pickup from Jimmy’s Famous Seafood restaurant are always made the day after they were ordered and can be picked up in the Carryout until 11:00pm at 6526 Holabird Ave, Baltimore, MD 21224.

*Anytime Fitness locations are staffed until 8pm during the week. They are NOT staffed on Sundays. Only gym members can enter during non staffed hours.

Shipping

All of our meals are shipped via Fedex perishables. If your package is delayed for any reason they will refrigerate your meals until they go back in transit.

Any Flat Rate or FedEx orders with a residential destination placed Sunday through Thursday will be shipped out the following business day. Any Flat Rate or FedEx orders placed Friday or Saturday will be shipped out the following business day.

No, the meals are shipped overnight or 2nd day delivery with gel packs to keep the meals refrigerated.

No, we ship anywhere to the lower 48 states.